Why Businesses Are Replacing Receptionists and Voicemail with AI Employees

Whether you’re a busy tradesperson, an office-based team, or a multi-branch enterprise, your customers expect fast, friendly, and consistent service — every time. That’s where your AI Employee transforms everything. This isn’t a chatbot. It’s a full digital worker who answers your phones, collects information, and takes action.

Most small businesses pay £11.44+ per hour for customer support — and still miss calls. EmpowerAI gives you round-the-clock cover for as little as 49p an hour. That’s a smarter way to grow your business without adding overhead or cutting corners.

Let’s break down the benefits

No More Missed Calls

67% of calls to small businesses go unanswered. Your AI Employee answers every call, 24/7, without the need for voicemail or phone menus. Customers get help instantly, and you never lose another lead.

Increased Revenue

53% of customers go to a competitor if their call isn’t answered. By handling every inbound call in real time, your AI Employee captures leads, books appointments, and converts interest into income.

Works Around the Clock

Even when you're closed, your AI Employee is working. Great for out-of-hours, weekends, and lunch breaks. You can even set specific hours or rules for escalation.

Real-Time Call Summaries and Actions

After each call, you receive: A full conversation summary Key action points (e.g. "Call back needed" or "Booked into calendar") Caller details, including sentiment score and transcript

Call Overflow and Multi-Call Handling

Unlike traditional systems, your AI Employee handles 100+ calls at once — ideal for peak hours or unexpected demand. No abandoned calls. No need to hire extra staff. No voicemails.

Tracks Sentiment and Improves Service

Your AI monitors tone, mood, and urgency during the call — and adjusts its language accordingly. This means every caller feels heard, valued, and helped — improving customer satisfaction and building brand loyalty

Frees Up Your Staff

If your team spends 30% of their day answering phones, that’s 12+ hours per week, per branch. Let the AI Employee take routine calls, log details, and escalate only what matters. Your team gets back to serving customers, quoting, or building the business.

Works for Any Size Business

Sole traders: Never miss a job while you're on the tools.

SMEs: Scale service without hiring.

Multi-location enterprises: Standardise service quality and never drop a call again.

Learns & Adapts

Trained on your business. Tailored to your services. Updates with your FAQs and workflows. This isn’t plug-and-play software — it’s a solution crafted to work the way you do.

Recovers Revenue, Saves Time, and Enhances Customer Experience

When you combine missed call recovery, staff time saved, and service improvements, the ROI is enormous. Businesses using AI Employees regularly see: £100K+ in annual recovered revenue 3,000+ staff hours freed up Boosts in Net Promoter Score (NPS) and customer retention