Your Questions, Answered.

We understand that adopting new technology can come with a lot of questions. That’s why we’ve compiled the most common queries about EmpowerAI Solutions to help you feel confident about taking the next step.

General Questions

What is an AI Employee?

An AI Employee is a fully trained, always-available digital worker that handles your calls and messages just like a human team member — but faster, more consistently, and 24/7. It answers questions, takes messages, books appointments, and even analyses tone and sentiment during conversations.

Is this just a chatbot or automated voicemail?

No. This is not a chatbot or a scripted voicemail service. Your AI Employee is intelligent, speaks in natural human language, and can hold dynamic conversations, answer specific questions, and escalate issues where needed.

How does the AI Employee work?

It answers every incoming call or message, gathers key details (like name, email, and purpose), handles common enquiries, and can book call-backs or appointments. It can also send summaries of each interaction to your team and route calls based on urgency or topic.

What happens when the AI Employee can’t answer a question?

If the AI doesn’t have the answer or needs to escalate, it will collect the relevant information and arrange a follow-up or notify your team — depending on your preferences.

Suitability

Is this service suitable for my business?

Yes. Whether you’re a sole trader, a small business, or a large organisation, our AI Employee adapts to your needs. It’s perfect for any business that handles phone calls, messages, or customer enquiries — from tradespeople and clinics to national brands.

Can I use this just for out-of-hours or overflow?

Absolutely. Your AI Employee can be scheduled to work 24/7, during out-of-hours, or just when your team is busy.

Features and Capabilities

Can it handle multiple calls at once?

Yes — your AI Employee can handle hundreds of calls at the same time. Unlike voicemail or human staff, there’s no queue and no waiting.

Will it improve my customer service?

Yes. It answers instantly, handles queries politely and accurately, and never misses a call — improving customer satisfaction and reducing lost opportunities.

Does it provide analytics or call tracking?

Yes. Every interaction is logged and summarised. You’ll receive call transcripts, summaries, sentiment tracking, and performance reports — per branch or team if needed.

Can it work across multiple branches or departments?

Yes. Each location or team can have its own tailored AI Employee and dashboard with customised workflows and reports.

Can it respond via text or social media?

Yes. As part of the service, your AI can interact via text messages, WhatsApp, Facebook Messenger, and more — so you never miss a lead or message.

Onboarding & Support

How long does it take to set up?

Setup is fast. We’ll typically have your AI Employee ready within a few days, depending on the level of customisation required.

Do I need technical skills to get started?

No. We handle everything. Our team will configure your AI Employee, and you’ll have a dedicated contact if you need support.

Can I customise what the AI says?

Yes. We tailor the AI to reflect your business language, tone, common questions, and escalation preferences.

Pricing and Costs

What are your pricing plans?

We offer three flexible plans — Essentials (£350/mo), Pro (£500/mo), and Premium (£750/mo). Each offers increasing levels of functionality to suit different business needs. Visit our Pricing Page for full details.