Your Questions, Answered.
We understand that adopting new technology can come with a lot of questions. That’s why we’ve compiled the most common queries about EmpowerAI Solutions to help you feel confident about taking the next step.
General Questions
What is an AI Employee?
An AI Employee is a fully trained, always-available digital worker that handles your calls and messages just like a human team member — but faster, more consistently, and 24/7. It answers questions, takes messages, books appointments, and even analyses tone and sentiment during conversations.
Is this just a chatbot or automated voicemail?
No. This is not a chatbot or a scripted voicemail service. Your AI Employee is intelligent, speaks in natural human language, and can hold dynamic conversations, answer specific questions, and escalate issues where needed.
How does the AI Employee work?
It answers every incoming call or message, gathers key details (like name, email, and purpose), handles common enquiries, and can book call-backs or appointments. It can also send summaries of each interaction to your team and route calls based on urgency or topic.
What happens when the AI Employee can’t answer a question?
If the AI doesn’t have the answer or needs to escalate, it will collect the relevant information and arrange a follow-up or notify your team — depending on your preferences.
Is this designed to replace staff?
No — EmpowerAI is an augmentation tool, not a replacement. It gives sole traders and small teams the same 24/7 coverage as a large business, without the cost.Think of it as your first hire, not your last.
Suitability
Is this service suitable for my business?
Yes. Whether you’re a sole trader, a small business, or a large organisation, our AI Employee adapts to your needs. It’s perfect for any business that handles phone calls, messages, or customer enquiries — from tradespeople and clinics to national brands.
Can I use this just for out-of-hours or overflow?
Absolutely. Your AI Employee can be scheduled to work 24/7, during out-of-hours, or just when your team is busy.
Features and Capabilities
Can it handle multiple calls at once?
Yes — your AI Employee can handle hundreds of calls at the same time. Unlike voicemail or human staff, there’s no queue and no waiting.
Will it improve my customer service?
Yes. It answers instantly, handles queries politely and accurately, and never misses a call — improving customer satisfaction and reducing lost opportunities.
Does it provide analytics or call tracking?
Yes. Every interaction is logged and summarised. You’ll receive call transcripts, summaries, sentiment tracking, and performance reports — per branch or team if needed.
Can it work across multiple branches or departments?
Yes. Each location or team can have its own tailored AI Employee and dashboard with customised workflows and reports.
Can it respond via text or social media?
Yes. As part of the service, your AI can interact via text messages, WhatsApp, Facebook Messenger, and more — so you never miss a lead or message.
Onboarding, Support & I.T.
How long does it take to set up?
Setup is fast. We’ll typically have your AI Employee ready within a few days, depending on the level of customisation required.
Do I need technical skills to get started?
No. We handle everything. Our team will configure your AI Employee, and you’ll have a dedicated contact if you need support.
Can I customise what the AI says?
Yes. We tailor the AI to reflect your business language, tone, common questions, and escalation preferences.
Is the AI script-based or truly conversational?
Our AI Employees are true conversational AI, not scripted bots. They understand natural language, adapt to the conversation, use state of the art sentiment analysis, and handle varied queries without sticking to rigid scripts. This ensures a much more human, flexible customer experience.
What happens if the server goes down?
We operate on cloud-based, high-availability servers with automatic failover protocols to ensure continuous service. In the rare event of a disruption, our platform’s redundancy systems minimise downtime and maintain seamless operation. Uptime is consistently 99.9%+, with proactive monitoring to ensure reliability.
Where is the data held?
All customer data is securely stored on GDPR-compliant servers based in the United Kingdom. We use leading Tier 1 cloud infrastructure with full encryption both at rest and in transit, ensuring data privacy and regulatory compliance.
Is the platform GDPR-compliant?
Yes. We strictly adhere to UK GDPR and EU GDPR standards. All data handling processes — including collection, storage, and deletion — comply with data protection regulations.
Is the system ISO 27001 certified?
Our underlying infrastructure partners are ISO 27001 certified, ensuring the highest standards for information security management. Data centres meet global compliance and security standards.
What security measures are in place to protect our data?
We use end-to-end encryption for all data, both in transit and at rest. Regular security audits, firewalls, access controls, and monitoring systems are in place to safeguard against unauthorised access or breaches. Multi-factor authentication (MFA) is also available for enhanced account security.
What disaster recovery or backup procedures are in place?
Our systems are backed by automated backup processes and disaster recovery planning. In the unlikely event of a major outage, data recovery mechanisms ensure rapid restoration with minimal disruption.
How does the system integrate with our existing phone systems?
We provide flexible integration options. Our AI Employees can operate as a standalone answering solution with dedicated numbers, or they can integrate into your existing phone system via call forwarding, SIP trunking, or routing rules — depending on your telephony setup. We work with traditional phone lines, VoIP systems, and cloud-based PBXs.
Can we keep our existing business numbers?
Yes. In most cases, you can forward calls from your existing numbers to your AI Employee. This setup is quick and avoids any disruption to your business phone number.
Will it work alongside our team, or replace our team?
Our AI Employees are designed to enhance your team’s productivity — not replace them. The AI handles repetitive tasks like call answering, scheduling, and FAQs, freeing up your team to focus on higher-value customer interactions. It can operate fully standalone or seamlessly alongside live staff.
Pricing and Costs
What are your pricing plans?
We offer three flexible plans — Essentials (£350/mo), Pro (£500/mo), and Premium (£750/mo). Each offers increasing levels of functionality to suit different business needs. Visit our Pricing Page for full details.
Are there any usage charges?
Yes — these are billed monthly in addition to your plan: • Voice calls: £0.13 per minute • Text messages: £0.02 per message
Are there any upfront or setup fees?
No setup fee. Your monthly plan covers onboarding, support, and configuration.
Is there a minimum contract?
No. All plans are billed monthly and can be cancelled at any time with 30 days’ notice.
Still Have Questions?
We’re here to help! Contact us today for more information or a free consultation.
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